IT Support Engineer

The Opportunity:
We’re supporting a well-established organization in the energy/utilities sector as they look to add a personable and proactive Service Desk Technician to their IT support team. This role is ideal for someone who enjoys being the go-to support person, thrives in a visible, people-facing role, and has strong foundational IT support skills.

Location: Midlands, TX
Contract-to-Hire: 3-6 month initial contract before becoming a full-time position

Key Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for a mix of office and field users.
• Troubleshoot and resolve hardware, software, and access issues (e.g., MFA, Exchange, mobile devices, etc.).
• Manage tickets via FreshService (or similar platform).
• Assist with device reimaging and endpoint support via Microsoft Intune.
• Perform routine floor walks and provide hands-on, personable tech support.
• Occasional travel (biweekly/monthly) to a nearby satellite office (company vehicle provided after conversion).

Technical Environment:

• Microsoft Intune & Endpoint Manager
• Office 365, Exchange, MFA, SSO
• Azure Active Directory (Group-based access)
• FreshService (or comparable ticketing platform)
• Windows 10/11 devices
• Mobile device configuration

What We’re Looking For:

• 2–5 years in a service desk, help desk, or desktop support role.
• Strong communication skills and an approachable, customer-service mindset.
• Confident supporting field users and working in a hands-on environment.
• Technically solid with Microsoft tools, but more importantly — a people person.

Why Apply?

• Work in a relaxed, supportive, and field-friendly environment.
• High visibility role with a direct path to permanent employment.
• Contribute to modernizing systems in a company that values its frontline teams.
• Opportunity for long-term growth and involvement in automation/IT projects.